Frequently Asked Questions
Q. How are your prices calculated?
A. Our prices are based on an estimate of how long it will take to restore you photo. All our work is done manually as there is no 'magic' fix software that auto processes your photograph
Q. If I send you a photo, will my original photo be safe?
A. Yes. We will professional scan your photograph and this is stored for 12 months (along with your restored photo).
We appreciate that your photographs are historical document and we will treat them with the care and respect they deserve pending their return.
Your original photo will be returned to you in a card backed envelope, 2nd class signed for.
Q. Do you repair colour photographs?
A. Yes. We endeavour to repair all kinds of photo.
Q. Can you enlarge a part of a photo?
A. Yes. though this depends on the size & quality of the original print.
Q. Can you replace missing parts of a photograph?
A. Yes, if the missing or damaged part of a photograph is similar or replicated elsewhere on the picture. Sometimes it is possible to take missing information from other photographs of the same or similar subject matter.
Q. Can you edit or remove people or elements from a photograph?
A. Generally Yes. but some photographs will need more work than others.
Q. Can I send a scan I have made myself?
A. Yes. Please see our scanning page.
Q. Can you make a blared photograph into a sharper image?
A. Generally not if an original photograph is out of focus. Stating that, sometimes photographic elements can be sharpened. It depends on the original source.
Q. Can I call to discuss things?
A. Yes, we will be delighted to talk to you and you will be given a phone number on our email communications. The number isn't on the site thanks to cold calling. Please use the web site contact form to make contact.